Returns & Exchanges

At Kulsum's Kaya Kalp, we strive to ensure your holistic beauty experience is seamless, offering a 7-day return policy for unused and sealed products. If you are not completely satisfied with your purchase, we are here to assist with a swift exchange or refund process.

Return Process

• 1.
  Initiate Request

  Contact our customer care team via email or phone within 7 days of delivery, providing your order ID and clear images of the products you wish to return.

• 2.
  Quality Inspection

  Once your request is registered, our team will review the details to ensure the items are in their original, unopened packaging and meet our safety hygiene standards.

• 3.
  Reverse Pickup

  Upon approval, we will arrange a complimentary reverse pickup from your delivery address; please ensure the product is securely packed to prevent damage during transit.

• 4.
  Refund Processing

  After the returned item reaches our warehouse and passes the final quality check, your refund will be processed to the original payment method within 5-7 business days.